Leadership and the Power of Trust:
Building a High-Trust, Peak-Performance Organization
by Mike Armour, Ph.D.
Copyright 2007. 199 pages plus foreword.
ISBN-10: 0-9799398-1-X ISBN-13: 978-0-9799398-1-5
The last decade of corporate, government, and institutional scandals has led to widespread cynicism about those who hold positions of leadership.
- In 2006 the Harvard Business Review cited a recent survey of 450 managers in 30 industries, only half of whom expressed trust in their leadership.
- Earlier in the decade a study by the Conference Board found that only 23% of the American public trust corporate CEOs. For the first time in the history of the survey, CEOs ranked lower than used car salesmen.
Based on these and dozens of other studies, Mike Armour concludes that corporate America "is running a trust deficit. It's as glaring as our trade deficit and no less damaging to the bottom line."
The antidote to this trust crisis, he suggests, is Trust-Centered Leadership®. He illustrates basic principles of Trust-Centered Leadership® by drawing on his own experience as president of a financially-troubled college.
Dr. Armour offers two formulas to guide leaders in building a high-trust culture. The first formula focuses on the five things people must feel in order for trust to prevail.
The second formula centers on seven key qualities that leaders must manifest if they are to enjoy high levels of trust. The book also identifies 14 elements of character and conduct that influence the depth of trust that leaders engender.